A modern-day company with old-fashioned values and charm, Ruby Receptionists is a virtual receptionist studio based in Portland, Oregon. The company was founded in 2003 by Jill Nelson, who realized that business owners and callers alike were longing for meaningful, personal connections in a world of impersonal customer service and answering machines. Ruby Receptionists is dedicated to offering just that. The company’s team of smart and cheerful virtual receptionists or “Rubys” are trained to handle calls with friendliness and professionalism and make a difference in their clients’ day.
As stated on the company’s website, anyone can answer a phone, but Ruby specializes in “dazzling the caller.” Composed of people who enjoy helping other people, the team at Ruby Receptionists aims to positively affect the lives of every person they interact with. Virtual receptionists man the client’s phones just like an on-site employee, only they’re not in the office. Ruby Receptionists’ services include live phone answering, live call transferring, customized call handling, and call returning. Rubys provide callers with the client’s information such as directions to the office and descriptions of services; route calls to the appropriate person or department; and promptly deliver messages via email, text, or both. Clients can conveniently view their messages and call history in the Member Services Area.
A five-time “Fastest Growing Company in Oregon,” Ruby Receptionists was named the no. 1 “Best Small Company to Work for in the US” by Fortune Magazine and Great Place to Work Institute last year. Ruby attributes its successes to its core values, which guide every company decision, big and small. With a mission to end impersonal service and stressed out workdays, Ruby Receptionists strives to foster happiness, wow clients, create community, innovate, and grow. Ruby believes that “that’s the way it’s always been done” is not a reason to keep doing something if it’s not working.