Headquartered in Salt Lake City, Utah with offices in the UK and the Philippines, inContact is a call center software provider that’s creating tomorrow’s contact center today with forward-looking technology and a commitment to great service. A recognized industry leader and cloud pioneer, inContact offers flexible cloud-based solutions that help contact centers efficiently engage and support their customers with personalized interactions, which result in high customer satisfaction, brand loyalty, and low attrition.
inContact’s software enables contact centers to manage multi-channel communications from one universal queue, so they can support their customers on the phone, through social media, text, chat, or email. inContact also makes it easy to give each customer the VIP treatment while maintaining overall efficiency.
With more than 1,300 call center deployments, inContact is used by over 85,000 agents worldwide and handles 1 billion calls each year. inContact also boasts the most industry experience among all contact center cloud vendors and the industry’s best published service level agreement of 99.99 percent.